Frequently Asked Questions
FAQ
How can I place an order?
To place an order, simply browse our website, select your desired items, add them to your cart, and proceed to checkout. Follow the steps to complete your purchase.
Or
Use Instagram DM to get in touch with us directly and place the order.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, UPI, and other secure online payment gateways.
All orders are prepaid, and Cash on Delivery (COD) is not available at the moment.
How long will it take for my order to be delivered?
All our products are Made To Order.
Delivery times vary depending on your location. Typically, orders are dispatched within 15 - 20 Business Days after purchase, and delivery times range from 3 to 6 days, subject to your address.
Do you offer international shipping?
Yes, we offer international shipping. Shipping charges and delivery times vary based on the destination and weight of the Package.
What is your return or exchange policy?
No, we're sorry, currently we do not offer a return or exchange policy since we are just a Start-up.
Exchanges are only possible for dresses with defects and will be verified by our team.
Are there any additional charges for shipping?
Standard shipping charges are Rs.90 within Tamil Nadu and Rs.130 for other states in India.
Our shipping charges are calculated based on the total weight of your order and your location. The final shipping cost is calculated to the price of the product.
How do I track my order?
Once your order is dispatched, you'll receive a confirmation email or WhatsApp or SMS containing tracking details. You can use these details to track the progress of your delivery on our delivery partners website.
What if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience. Please contact our customer service within 2 days of receiving the item. We'll assist you in resolving the issue promptly.
Can dresses be customized?
Unfortunately, we do not offer customization for dresses at the moment.
Can the dresses by customised for maternity wear or nursing-friendly purpose?
Yes, maternity wear and nursing-friendly dresses can be customized upon request, with additional charges applied.
Does the size chart remain constant?
Yes, our size chart remains constant across all products.
Can I modify or cancel my order after it's been placed?
We strive to process orders quickly. Contact us immediately if you wish to modify your order.Cancellation of order is not possible, and we'll do our best to assist you.
Do you have a physical store location?
At present, we operate exclusively online. You can explore and purchase our products through our website or our Instagram Page